Mediabriz Conversation Actions helps you turn customer messages into an order directly from a messaging conversation.
Start an order
- From the conversation overview, select Actions.
- Select the order action you want to use.
The actions available to you are configured by your organization, so the action name may be different from the examples shown here.
Mediabriz analyzes the conversation text and prepares a suggested order for you to review, using your organization’s product catalog to match the products mentioned in the conversation.
Note: Only text messages are analyzed. Attachments and other media items are not analyzed and are clearly marked so you can review them separately.
Review the order
After the analysis, Mediabriz opens a side-by-side view so you can review the suggested order together with the conversation.
On the conversation side, you can see which messages were used for the order, what needs your attention, and what was not analyzed.
On the order side, you can review the products, quantities, customer details, delivery information, and other details identified from the conversation.
If Mediabriz identifies information that is unclear or needs verification, it highlights it for your attention. You can check the relevant source message, then correct or confirm the information before sending the order.
You can also change quantities, add or remove products, search your organization’s product catalog, and complete any missing information. If no order is identified from the conversation, you can still add products manually from the catalog.
Before sending, review the customer details and confirm that they are correct.
Send the order
Once everything is correct, select Send Order.
The order is sent to your organization’s configured system only after you review and approve it. Mediabriz does not submit orders automatically.
If an order was already submitted from the same conversation, Mediabriz lets you know before you submit another one.
For more technical information about configuring Create Order for your organization, see:
- How do I prepare and upload a product catalog for Create Order?
- How do I integrate Create Order with my organization’s system?
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