Why does the search show fewer results than expected?

To ensure performance, the application retrieves search results from Genesys in batches of up to 100 results at a time.
When a search is performed, the system first displays the first 100 results.

The search results screen shows the total number of conversations found, even if only the first 100 results are initially displayed.

If more results are available, you can scroll down and click More to load the next 100 results. This continues until all available results are loaded, up to a maximum of 1,000 results.

Calls work the same way when only Voice is selected. When Voice is selected with other channels, or All Channels is selected, the total includes calls, and calls are shown only within the time range of the results already loaded, so some appear only after you click More. Up to 100 calls are listed this way; if more match, the list says so, and selecting only Voice lists them all.