How can I see if a file is safe to open or download?

With Mediabriz Guard enabled, every file shows a status icon so you can instantly understand if it’s safe.

What each status means

Safe File

The file was scanned and no threats were found.
         ✔ You can preview, download, and use the file safely.

Infected - Threat Detected

A security threat was found in the file.
❌ The file is completely blocked and cannot be opened or downloaded.

Pending - Scanning in Progress

The file is still being scanned.
        ⏳ Access is temporarily blocked until the scan is complete.

Unscannable - Cannot Be Scanned

  The file could not be scanned - for example, because it is password-protected, the archive is too large or             complex, the file is larger than 100 MB, or its format is unsupported.

            ⚠️ Access remains blocked because the file could not be verified as safe. This is not a threat alert.

                Password-protected file

               A password-protected file shows the same amber shield with a lock instead of a question mark. It cannot be                  previewed, opened, or downloaded. Ask the customer to send the file again without a password.

  Error - Scan Failed

The scan could not be completed due to a technical issue.
           ⚠️ The system will retry automatically. Access remains blocked until resolved.

What this means for you

• You always know the file status at a glance
• Only verified safe files can be used
• Risky or unknown files are automatically blocked

 Green = safe. Gray = scanning. Anything else = restricted