If you cannot find a message in Message History, its visibility may be affected by your permissions, active filters, or limitations associated with the conversation channel.
Check the following
- Review the active filters: A filter may be limiting which messages are displayed. Review or clear the active filters and check for the message again.
- Verify your permissions: Make sure you have permission to view the conversation and its messages. Contact your administrator if you are unsure about your access.
- Consider channel limitations: The information available in Message History may vary depending on the conversation channel.
If the message is still missing after checking these items, contact your administrator or support team for further assistance.
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