Message status indicators in Message History help you understand the delivery state of each message.
The available indicators depend on the conversation channel. They may show whether a message was sent, delivered, read, or failed.
Successful message progress
Check marks can indicate that a message was sent, delivered, or read. The precise status represented by the check marks depends on the channel.
Failed message
A red X indicates that the message could not be delivered.
These indicators help agents track message delivery and understand the customer’s interaction with the conversation.
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