The notification badge helps you quickly identify when the active conversation contains customer media.
When media is available, the Mediabriz sidebar button briefly highlights and displays the total number of media items in the conversation.
The notification appears when:
- You open Genesys Cloud and the active conversation contains media.
- You switch to another conversation containing media.
- New media is received while you are working.
The highlight appears briefly to draw your attention and is shown again whenever new media arrives.
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