Some information in Message History may appear hidden or masked.
This usually occurs when data-masking or privacy rules are applied in the Genesys environment. Sensitive information is intentionally concealed to comply with your organization’s security and privacy policies.
What should I know?
- The information is protected, not missing: Masked information is intentionally hidden from view.
- Visibility depends on your organization’s configuration: The information you can view may depend on the privacy and security settings configured in your Genesys environment.
- Contact your administrator if necessary: If information appears masked unexpectedly or you believe you require access, contact your administrator.
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