Welcome to Mediabriz for Genesys Cloud.

This guide explains how to activate and configure Mediabriz after installing it from the Genesys AppFoundry.

The setup process only takes a few minutes.

Step 1 - Install Mediabriz from Genesys AppFoundry

Install Mediabriz from the Genesys AppFoundry using the standard installation flow.

During the process:

1. Approve the installation
2. Review the post-activation message
3. Complete the installation

Once completed, the MediaBriz integration is automatically created inside your Genesys Cloud organization.

Important:
The integration is initially created as Inactive and requires additional configuration before users can access Mediabriz.

Step 2 - Configure the MediaBriz Integration

After the installation completes, you will be taken to the:

MediaBriz integration page
(IT and Integrations → Integrations → MediaBriz)

Configure the integration using the following steps.

Assign the Required Permission

Inside the integration:

Go to:

Details → Permissions

Locate the permission:

integration:cloudBriz:view

Assign this permission to an existing role or create a new role for the user who will run the setup wizard.

Important:
Genesys does not automatically assign this permission to administrators.
It must be granted manually.

Configure Group Filtering

Next, go to:

Configuration → Properties → Group Filtering

Select an existing group.

If needed:

1. Create a group in:
   User Management → Groups
2. Add the user who will run the setup wizard to that group

Important:
MediaBriz only appears in the Apps menu for users who:

• Have the required permission
• Belong to the selected group

Save and Activate the Integration

After completing the configuration:

1. Save the integration
2. Activate the integration

       3. Refresh the Genesys Cloud page before continuing.

Step 3 - Launch the Quick Setup Wizard

Open the Apps menu inside Genesys Cloud and click:

MediaBriz

This launches the Mediabriz quick setup wizard.

Required Genesys Permissions

The user running the setup wizard must also have these standard Genesys administrator permissions:

• integrations:integration:view
• oauth:client:view
• oauth:client:add
• oauth:client:edit

These permissions are typically already included in the default Admin role.

Next, Install the Mediabriz extension.

Need Help?

• Submit a Support Ticket

Or visit the:

• Mediabriz Support Center