Step 1 - Install the Mediabriz Browser Extension

After the wizard completes, install the Mediabriz browser extension for the browser used by your organization.

Choose the relevant extension for your environment:

Chrome Extension

Chrome Web Store

Microsoft Edge Extension

Microsoft Edge Add-ons

Step 2 - Configure the Browser Extension

Open the extension options and enter:

• Your organization short name
• Your Genesys Cloud region

Save the settings.

The installation is now complete.

Step 3 - Genesys Cloud Permissions

Users must have the appropriate Genesys Cloud permissions to use Mediabriz features.

Viewing conversations requires:

• analytics:conversationDetail:view
• conversation:message:view

Note:
1. These permissions are required to access previous conversations and to view the Customer Journey displayed in the Message History view. If a user does not have the required permissions in Genesys Cloud, these capabilities will not be available in Mediabriz.

2. The integration:cloudBriz:view permission is not required for users who only use the Mediabriz browser extension. It is required only for users who need access to the Mediabriz Insights dashboard.

Step 4 - Network Requirements

MediaBriz requires outbound HTTPS access (port 443) to the domain below, in addition to your existing Genesys Cloud connectivity.

No inbound rules or ports are required.

Firewall Requirements

https://mediabriz.com/security#corporate-firewall-requirements

--> For enterprise deployment, see the Enterprise Deployment Guide.<--

Next, Open Mediabriz Insights dashboard.

Need Help?

• Submit a Support Ticket

Or visit the:

• Mediabriz Support Center