If Mediabriz does not appear in your Genesys Cloud workspace, first check that the installation and configuration have been completed correctly.
Check the Mediabriz installation
Make sure Mediabriz has been fully installed and configured for your Genesys Cloud organization.
If you are not sure whether the setup was completed, see the Mediabriz Installation Guide for Genesys Cloud.
Check the Mediabriz extension
Open the Mediabriz extension settings and check whether a warning or error is displayed.
If you see the following warning:
“Permissions were not granted for this Genesys Cloud region domain.”
the browser has not granted Mediabriz access to the required Genesys Cloud region domains.
See What should I do if I see “Permissions were not granted for this Genesys Cloud region”? for instructions on resolving the issue.
After resolving any configuration or permission issues, refresh the Genesys Cloud page and check that Mediabriz appears in the workspace.
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