In the Current Conversations view, each conversation displays a status badge that helps you quickly identify its current status.
The available statuses are:
- Awaiting reply – The customer has sent a message and is waiting for an agent to respond.
- Replied – The customer's latest message has been answered by an agent.
- Bot replied – The customer's latest message has been answered by a bot.
For more details about this view, see Current Conversations.
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