Live Conversations (8)

Live Conversations

How can I filter and prioritize my current conversations list?

Modified on Thu, 6 Aug at 11:00 AM
How can I preview unread messages without opening a conversation?

Modified on Mon, 10 Aug at 4:43 PM
How can I see how long a customer has been waiting for a reply?

Modified on Wed, 5 Aug at 10:02 PM
How do I know when I receive a new message in another conversation?

Modified on Wed, 5 Aug at 9:59 PM
How do I know which customer is waiting longest for a reply?

Modified on Wed, 5 Aug at 4:36 PM
What do the conversation status badges in the Current Conversations view mean?

Modified on Wed, 5 Aug at 4:35 PM
Where can I see my current or active conversations?

Modified on Mon, 10 Aug at 4:20 PM
Why is a conversation highlighted with a colored accent?

Modified on Mon, 10 Aug at 4:40 PM