Mediabriz allows you to quickly read incoming customer text directly from your active conversation list without having to fully open the conversation.
How to Preview an Unread Message
Open the Current Conversations panel.
Locate any conversation card displaying an unread message badge (e.g., 3 NEW FROM CUSTOMER).
Click or hover over the message preview icon next to the interaction card.
A pop-up box will expand displaying a quick preview of the latest incoming customer text.
Note: Opening or previewing the incoming message will automatically clear the unread counter badge.
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